Refund policy
Request deadline
You have 7 calendar days after receiving your order to contact us and request an exchange.
📩 All requests must be made via WhatsApp Business to +212660933363, specifying:
- the order number,
- the product concerned,
- the reason for the exchange.
Eligibility conditions
To be accepted, the product must:
- be new and unused,
- be returned in its original condition, with its packaging intact,
- show no signs of wear, damage, or deterioration.
⚠️ Personalized or used products cannot be returned or exchanged.
🇲🇦 Orders in Morocco
- Exchanges are free of charge.
- Processing time can take up to 2 weeks from receipt of the returned product.
👉 We recommend that you check the size and color carefully before ordering.
Our size guide is available on each product page to help you make the right choice.
🌍 International orders
- Return shipping costs are the responsibility of the customer, except in cases of error on our part (defective or incorrect product).
- Any customs fees are also the responsibility of the customer.
- Once the product has been received and inspected, the exchange will be processed as soon as possible.
Refunds
Waffy does not offer refunds, only exchanges, except in the case of a defective product or proven error on our part.
Defective products or order errors
If you receive a product that is:
- damaged,
- defective,
- or does not match your order,
please contact us within 48 hours of receipt, with supporting photos.
A quick solution will be offered (exchange or replacement).
Contact
📲 WhatsApp Business : +212660933363
Our team is here to help and will always do its best to assist you.